FAQ – KINGDOM RUGS
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FAQ

Will My Order Be Confirmed?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

When Will My Order Ship?

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@kingdomrugs.com

What If My Order Has Damages?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos support@kingdomrugs.com and we will process an insurance claim on your behalf.

Can I Cancel My Order For a Refund? 

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

We try to be as detailed as possible, using photos which reveal colors, patterns and textures. However, it is difficult for colors to remain consistent from monitor to monitor. This is one of the reasons we offer they 7-day in-store credit guarantee. If your rug appears nothing like the photo presented on Kingdom Rugs, you can send it back for a full in-store credit refund.